FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS 2018-12-24T12:49:55+00:00

If you have any questions, please look through the list of FAQ, if you are not able to find the answer you are looking, please drop us a message via our contact form.

For Employers

What if my helper lost her work permit card? 2019-01-01T17:15:56+00:00

If it is lost, you need to apply for a new one within a week, or contact us to apply for a new one
If it is stolen, you need to report to the police before applying for a new work permit card.
Cost:

For a damaged card, the fee is $60.
For a lost card, the fee is $100 for the first loss and $300 for a subsequent loss.

What do I do when my helper’s work permit is going to expire? 2019-01-01T16:09:31+00:00

You will receive a renewal notice from MOM about 5 weeks before it expires.
If you want to extend her contract, discuss with her first
If she is agreeable, then you need to renew her work permit before it expires
You would also need to renew her medical and PA insurance, and security bond
If you do not want to extend her contract, you may proceed to cancel her work permit
Once the work permit is cancelled, she CANNOT work anymore
Arrange and pay for her passage home
Inform MOM in writing and return the Work Permit within 7 days after you have cancelled the work permit
Ensure she departs Singapore within 2 weeks after cancellation of her Work Permit
If you wish to transfer her to a new employer, your helper needs to be transferred with at least 30days remaining on her Work Permit.

What do I do if my helper is missing? 2019-01-01T16:50:16+00:00

File a missing person report in the Polic Station and cancel her work permit within one week
If you can’t find your worker within 1 month after the cancellation of her work permit, your security bond will be forfeited
If reasonable efforts have been made to locate her, half of the security bond may be forfeited.

Paying my helper’s salary 2019-01-01T16:50:25+00:00

The salary period agreed between you and your FDW must not exceed one month.

The FDW must be paid her salary promptly and regularly. She must be paid no later than 7 days after the last day of her salary period.

Give her the option of having her salary transferred directly into her bank account.

You must keep a record of all salary payments.

Do not penalise your FDW by making deductions from her salary to offset the costs of her food, lodging, medical expenses or repatriation.

Your FDW should be paid in full. For example, you should not withhold her salary or ask her to put up a bond to guarantee her return from home leave.

You should not withhold the salaries of your FDW on the pretext of safekeeping her salary or delaying payment for extended periods.

How many helpers can I change in a year? 2019-01-01T16:51:44+00:00

Within a year, if you have changed more than 4 helpers, or if 3 of them worked for you less than 3 months, you need to attend classroom EOP in order to re-apply again for another helper.
MOM might interview you the employer, before allowing you to re apply for another FDW.

How do I calculate my helper’s rest day pay-in-lieu? 2019-01-01T16:53:49+00:00

It is her monthly salary divided by 26 days for each rest day.
There are 4 rest days each month.

FDW’s Upkeep, Maintenance and Well-being 2019-01-01T16:55:14+00:00

Maintenance and Well-being

You must bear the costs of your FDW’s upkeep and maintenance such as food, lodging and medical expenses. Such costs should not be deducted from her salary.

Medical Care

You must provide your FDW with access to medical treatment and bear the full cost of her medical care including hospitalisation. From 1 January 2010, you must purchase medical insurance coverage of at least $15,000 per year for your FDW’s inpatient care and day surgery during her stay in Singapore. You must also take up a Personal Accident Insurance policy for your FDW, with a minimum sum assured of $40,000.

Weekly Rest Day

All FDWs whose Work Permits are issued on or after 1 January 2013 will be entitled to a weekly rest day. However, the employers can compensate the FDW by paying at least one day’s salary if she agrees to work on her rest day. The employer must obtain the FDW’s agreement and document the rest day arrangements in writing, so as to avoid misunderstandings and disputes. It is in the interest of both parties to clearly document the mutually agreed rest day arrangements. •

Instead of compensating for a rest day forgone, employers can also give your FDW a replacement rest day within the same month.

Your FDW should be able to choose how she would like to spend her rest day, so that she could have a proper emotional and physical break from work. You can encourage your FDW to take part in constructive and meaningful activities such as educational courses and skills training, to help her spend her time more productively. There are non-governmental organisations that offer skills training programmes and organise recreational activities for FDWs on their rest days.

Accommodation

You should provide for your FDW’s basic needs such as a bed or mattress, a blanket, towels and bathroom amenities. Your FDW should only stay at the address stated on the Work Permit card. An exception may be made for your FDW to stay at a different address when you are temporarily not in Singapore.

Adequate Rest

Ensure that your FDW has sufficient rest. • Grant her rest day(s) according to your employment contract with her.

Can I retain my FDW’s Work Permit and Passport? 2019-01-01T16:56:18+00:00

If you have any questions, please look through the list of FAQ, if you are not able to find answer you are looking, please drop us message via our contact form.

Insurance

What are the common cases that are not covered under Hospital and Surgical Expenses? 2019-01-01T16:57:11+00:00

All pre-existing conditions which Insured Person has received medical treatment, diagnosis, consultation or prescribed drugs before the effective date of coverage unless Insured Person had been working in Singapore for more than 12 months in row
Injuries due to insanity/self-infliction , conditions related to functional disorders of the mind
Drug addiction or alcoholism
For detailed exclusions list, please refer to the policy wordings, Section 4

If my maid goes back for home leave and died as a result of a car accident, can I make a claim for the Foreign Maid Insurance Policy? 2019-01-01T16:58:33+00:00

Yes, our insurance provides worldwide accident coverage. The sum insured is $40,000 for Death and Permanent Disablement and $2,000 for medical expenses. You may submit a claim together with the original medical bills incurred to our Claims Department.

I would like to increase the Hospital and Surgical coverage for my maid. How can I do so? 2019-01-01T16:59:23+00:00

You may apply for an additional hospital and surgical expenses rider at multiples of $5,000 (up to additional $25,000) coverage under your plan at additional premium, subject to no claims at point of application.

How do I cancel the Foreign Maid Insurance plan which I have taken up? 2019-01-01T17:00:00+00:00

Plan la and Plan lb will be cancelled from the date of receipt of the discharge letter from the Philippines Embassy. Plan MI3E will be cancelled from the date of receipt of the discharge letter from MOM.

Does Hospital and Surgical Expenses covers for Private Hospital? 2019-01-01T17:00:42+00:00

Yes, subject to the pro-ration factor below.

Private Hospital – 40%
A1 Class in Singapore Government/Restructured Hospital/Any Hospital Outside Singapore – 50%
A2 Class ¡n Singapore Government/Restructured Hospital – 60%
Bi Class in Singapore Government/Restructured Hospital – 70%

Do I get a refund from the cancellation? 2019-01-01T17:01:27+00:00

For Plan la (2k bond), there will be no partial refund. We will provide a partial refund for Plan 3 policies cancelled within 180 days. The cancellation is based on the bond discharged date.

For 26 months policy:

Cancellation within 60 days – 70% of Policy Premium
Cancellation within 61 days to 90 days – 55% of Policy Premium
Cancellation within 91 days to 180 days – 40% of Policy Premium
Cancellation after 181 days – No Refund
For policies with period of insurance less than 26 months:

Cancellation within 60 days – 50% of Policy Premium
Cancellation within 61 days to 90 days – 25% of Policy Premium
Cancellation after 90 days – No Refund
There will be a full refund for Plan lA (2k bond) if the maid does not enter into Singapore or fails medical test. IPA cancellation letter must be provided to entitle for the full refund. Same applies to 26 and 14 months plans.

Can I still opt for the Waiver of Counter Indemnity after the policy commences? 2019-01-01T17:02:14+00:00

Yes, you can add in the waiver within the first 30 days from the effective date of the policy and top up the difference amount.

Can I purchase just the $5000 Guarantee without the accompanying insurance? 2019-01-01T17:04:57+00:00

No, the guarantee is included in the insurance package and not sold separately.

Pre Employment

What are the requirements for hiring a helper? 2019-01-01T17:04:45+00:00

Employers have to be 21 years old and above, not an undischarged bankrupt, have income proof, and the mental capacity to fully understand and discharge your duties as an employer

What are the fees payable to hire a helper? 2019-01-01T17:05:56+00:00

Service fee – $38.00 (transfer) $188.00 ( direct hire and overseas)
Work Application and Permit Issuance – $30.00 + $30.00 (charged by MOM)
Medical examination – $100.00 (charged by Medical Practitioners )
SIP (compulsory for new FDWs) – $75.00 (charged by MOM)
Medical Insurance & Security Bond – $263.22 onwards (charged by Insurance Company)
Please visit our Pricing page for full fees & Charges.

What are the advantages for transfer helpers vs new helpers? 2019-01-01T17:06:47+00:00

Transfer helpers are already in Singapore. They are currently working under another employer, but are seeking new employers for various reasons
You can meet them face-to-face, talk to them, interview them, and they can start work in a matter of days, after their employers have signed a consent form to be submitted to MOM for approval.
Transfer helpers are more experienced as they are already working in Singapore, so they require lesser supervision and training as compared to brand new helpers.
Their Employment History in Singapore would be given to you for better assessment.
Our fees are lower for transfer helpers, as there are less expenses incurred.
A new helper takes about 3-6 weeks from the Philippines or Indonesia to be hired, vs days for transfer helpers.

What are my obligations as a FDW employer? 2019-01-01T17:07:44+00:00

Your Obligations as an FDW Employer

When you employ an FDW, you are required by law to comply with the Work Permit Conditions. Employers who breach the Work Permit Conditions may:

Have their FDW’s Work Permit revoked
Have their security deposit forfeited
Have their future Work Permit applications rejected
Be prosecuted in the court of law.
You are Responsible for Your FDW

You are responsible for the supervision of your FDW. You also have a duty to take care of your FDW even if you are not the person involved in the day-to-day supervision of your FDW.

Your FDW cannot work for Another Person or for Your Business

Your FDW is only allowed to work for you; the employer stated on her Work Permit card. She must not be deployed to work for anyone else or asked to help out in your business.

FDW can only do Household Work

FDWs are not allowed to do non-household work. For example, FDWs must not:

cook for the employer’s food catering business
serve in a food stall
work in the employer’s shop, business or office
FDW can only work at Employer’s Address as stated in her Work Permit Card

The FDW should not work at a different location. An exception may be made for FDWs who accompany their employer’s children to a caregiver’s home to care for the children under the caregiver’s supervision. In this case, the FDW must agree to the arrangement and should not be asked to do the full load of housework in both homes.

Other than salary, food, lodging, and toiletries, what else do I have to pay for my helper? 2019-01-01T17:09:35+00:00

The Singapore government requires all employers of Foreign Domestic Workers to provide the following:

$75 fee for a one-day Settling-in-Programme for 1st time maids only
Medical insurance coverage of minimum S$15,000 for the maid
Personal accident (PA) insurance coverage of minimum S$10,000 for the maid
Security bond of S$5,000 between you and the government
Payment of a monthly levy of $265, or $60 if you meet the criteria for concession. The CPF Board collects it via GIRO monthly.
Your maid to have a weekly rest day, or compensate pay-in-lieu for each rest day not taken, on top of her salary.
You to pay for your maid’s passage to her country of origin after the end of her contract
Your maid to go for medical examination every 6 months
You to bear all your maid’s medical fees during the period of her work permit (except aesthetic or cosmetic)
All the fees for the above must not be deducted from the maid’s salary.

Must I pay for the air ticket for my helper’s home leave? 2019-01-01T17:11:33+00:00

It is not required by law.
To avoid any dispute or unhappiness, you and your helper should have mutually agreed in writing when she starts working for you.

How do I search for my helper? 2019-01-01T17:11:56+00:00

Thank you for using our portal to find your ideal helper.

Our main goal is to match your needs and requirement to the best-suited helper.

Send us your requirement for a helper – Click here for the form, and we will get back to you with the most suited helpers to your requirement.

OR

You could search through our database of available candidates and we will arrange for an interview.

Once you have decided to hire a candidate, we will then proceed with a signed job order detailing the job duties and responsibilities. If the helper accepts the job offer, we will then proceed with documentation and application.

Can you help me bring in my own helper? 2019-01-01T17:13:16+00:00

Yes, we can. The helper must be between 23 to 50 years old, female, has 8 years of formal education, and be from one of the approved countries in this list:

Bangladesh
Hong Kong
India
Indonesia
Macau
Malaysia
Myanmar (Burma)
The Philippines
Taiwan
Thailand
We will arrange all the documentation, logistics, legal and medical in your referred helper’s home country before deployment. We will process all required documentation in Singapore, to avoid unnecessary delays.

Can I hire more than one helper? 2019-01-01T17:13:09+00:00

You can apply for one more if you have caregiving needs like having more than one kid less than 18 years old, or elderly parent or parent-in-law living with you.
They will assess your financial capability, and whether there is enough room for another helper.